There are many facets to cost reduction as a result of introducing lifting and handling aids. Increased output and reduced downtime we have explored, but there is also the factor of customer satisfaction. Most people will avoid doing business with a company harbouring poor occupational health and poor staff retention records. Many forward-thinking business leaders will choose a supplier with similar values. For instance, if the Operations Director of a client business witnesses your delivery driver struggling to unload heavy goods by hand, they are likely to question their choice of supplier.
Company vehicles out on the road are an element of branding, representing the company. Today’s workforce overall, has a much greater awareness of health and safety issues and how to protect themselves from occupational injury. Any company seen to be providing their staff with quality, safety-boosting equipment will be perceived in a positive light. Conversely, any company seen to be putting staff at risk of injury are likely to be publicly exposed. Customers will vote with their feet. Customer retention will decrease, and acquisition costs will increase
The positive results of providing staff with vehicle mounted lifting equipment could be a good news story:
✓ Fewer occupational health issues
✓ Greater process efficiency improves output
✓ Worker satisfaction improves productivity
✓ Greater customer retention